Reviews

With over a 99% satisfaction rate online, we can prove that our customers get great service. Although it’s easy to get a big head with all the positive feedback, you’ll know on our first call that there are no egos here. Below are just a few examples of the five-star reviews you will find online.

“I just completed my refinance on one of my investment properties. Kruti was great all the way through the process. There was a lot of documentation that was needed since I have multiple properties but Kruti made it as painless as possible.”

user993763 – San Diego, CA

“I have financed / refinanced other properties I have owned in the past, and this had to be the easiest / smoothest one I have completed. Israel was professional, courteous, and quick to answer any question I had during the loan process…”

SteveW – Orange, CA

“I was a bit nervous using an online Lender but after everything was said and done, my loan experience was great. Kevin is super easy to work with. His communication during process was very good, no wondering what is going on. His support team did a good job …”

G.W. – Phoenix, AZ

“When I was asking around for various rates/refinancing advice, Jennifer stood out to be the most responsive agent and answered my questions thoroughly. She then helped me lock a good rate… and cleared all concerns/questions I had even during off hour.”

Ethancxc – Sammish, WA

“This is one of the smoothest and least frustrating financial procedures we have ever experienced. William Knodt  handled our loan very professionally. We were kept informed throughout the process and were notified immediately if we needed to upload any new documents to their secure website to process our loan.”

Ming M. – Portland, OR

“Was originally going to use a major lender, but happened to stumble upon LoanLock (very competitive rates) on bankrate.com. I called and was connected with Israel. Israel was very helpful during the whole process, and worked through a few issues out of my control …”

rhersh23 – San Dimas, CA

“Good refinance experience. Close to fully electronic application. Timely email response. Flexible in responding to changes in closing dates. Would recommend.”

GeoffJackson2 – Mountain View, CA

“… I was nervous about refinancing my home. After speaking with Jennifer, I knew I was in great hands. I felt that she was very responsive and helped me every step of the way. Jennifer would inform me of all that was going to happen before it did. …”

Cozzensm1 – Ventura, CA

“Our Refi went through quickly and we knew what was going on the whole time. Start to finish Leland was available by phone or email and answered all our questions quickly and efficiently without any pressure.”

Theparkers9914 – Salmon Creek, WA

“… Working with Israel and his team made the refi of my home and investment property a breeze. They were very efficient in their communications and we were able to coordinate the closing of both loans on the same day.”

Rampreddy – Sunnyvale, CA

“Daniel did a great job in helping us refinance our home. He explained well and is knowledgeable to every questions I asked. He also updates me every time during the process. Everything went smoothly and would highly recommend them.”

Ytess14 – Mira Loma, CA

“I just closed a refi with LoanLock and William Knodt was great to work with throughout the whole process. Also the interest rate for the loan was excellent. I would highly recommend him!”

Jansf97 – San Francisco, CA

“Jennifer is very patient and detail oriented. She answered my questions and addressed my concerns promptly. She picked up the phone calls even after regular working hours to help on all my questions. Great experience working with Jennifer on my refi. 5-star, 10/10.”

Gaojie1984 – Carlsbad, CA

“Decided to refinanced my home this year and was working with 3 different loan firms. I decided to go with William at LoanLock because he was very professional and transparent. I enjoyed working with him because unlike other agents only focused on closing the loan, he listened to my concerns”

Ranny K – Belmont, CA